The return policy is only suitable for product on our official site, but the package must be unopened. The time is only within 30 days. And our products could return for free within 30 days for quality reasons.
Support Free Return reason:
If your product is damaged on the way, it’s our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
If your product parts detective or missing, we can send you the replacement parts for you or partially refund you firstly, if your product’s parts are infecting your product function. You can’t repair it by yourself or the local technique person, and we will consider replacing a new item with you.
Wrong item sent
If you received our product not the same as the product listing obviously, you could send the product photos to us; we will return to you.
Doesn’t work or defective:
When you received the product that does not work, you can ask our customer service for the problem; we will give you the related technical reply; if it does still not work, you can ask for a free return
Not support the free return:
Arrived too late
If you wait for the product for a long time and don’t want it, we apologize for the situation occurred. Due to our products are heavy ones, the processing, delivery time is longer than the light package.
Don’t want it
If you have already received the item, but changed your mind and don’t want it anymore. Order it by mistake, change minds, or the price has changed; you cannot return and refund.
Doesn’t seem authentic?
As a premium brand operating for 5 years, our products are all new, and you can also search for them on other platforms.
If the size of the product you received is not fit, you can first contact us to provide a suitable solution due to the reason caused by us.
How to return the original product?
- First, contact us for the return address.
- Then send the package to return address.
- Last, the refund will be processed to the original account.
Every product is backed by a 12-months warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us by [email protected]
If you have any questions about our Return & Refund Policy, please feel free to contact us, we will try our best to help you.